English For Customer Care Book - Express Series

EXPRESS SERIES - PROFESSIONS

English level: Intermediate

English for Customer Care is part of the Express Series. It is an ideal course for students in employment, who want to communicate better in English.

This short, intensive course can be completed in 25-30 hours, so students make progress quickly.

English for Customer Care can be used as a stand-alone course, for self-study using the interactive MultiROM, or alongside a coursebook such as International Express.

English for Customer Care is suitable for people who have direct contact with customers in a variety of contexts, including hotels, banks, helpdesks and call centres.

Students learn the language skills, professional techniques, and specific strategies they need to communicate successfully in English with customers.

Each unit of English for Customer Care addresses the different forms of customer contact, such as face to face meetings, telephone calls, and written communication. The final unit presents the skills needed to solve problems and deal with customer
complaints effectively.